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January 12, 2011 The fine way your guys in Service have taken care of the Caddy and the Tahoe were one of the main reasons for our purchase today--Ed Hesse is great--always explains everything, provides excellent advice and responds to all my questions--
Bruce
November 13, 2010 I never have any problems with your service. In fact, you Russ, are the reason I bought the Lucerne. Since you repaired the front seat back of my LeSabre, out of warranty, for no charge; I know I can count on you and your team to be fair. Thanx for your consideration and I hope you enjoy your day!
Regards, C. Hamlett
FEBRUARY 11, 2010
Dear Ken Houtz Chevrolet-Buick, It is not often that I am compelled to write a correspondence about an experience I have with a business, but I wanted to be sure I did so in this case. I recently had the opportunity to visit your dealership and purchase a used vehicle. I was pleasantly surprised in the manner in which I was treated from first contact through the point of driving off the lot. I worked with salesman Anthony Pafundi as well as sales manager Randy Barbee. Even thought I was shopping for a used car on a smaller budget, I felt that the opportunity to earn my business was a priority at all times. I was never pressured or undermined. Any concerns about the vehicle I was considering, a 1996 Ford Explorer, were immediately addressed even before a deal had been made. In the end, I left feeling confident that I had purchased a good vehicle at a very fair price and dealt with good people. Your dealership is a true stand out in today’s competitive market. Thanks again!
C. Molinaro
Chesapeake, VA
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